Urgently Needed - Walsall, United Kingdom - Venn Group

Venn Group

Verified Company

Walsall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

URGENTLY NEEDED - Customer Service Advisor

Location:
Walsall (Office Based)

Length: 8 Weeks

Pay:
£15 Umbrella

Hours: - 5 Mon - Fri (with the flexibility to cover shifts from 8am up to 6pm)

Responsibilities of the role:

Provide a facetoface service to customers who visit our main office reception, supporting them with using selfservice platforms where appropriate
Deliver an excellent level of service to all customers, ensuring that enquiries are resolved in a timely and professional manner at first point of contact
Work collaboratively and proactively with other service areas to find solutions to complex customer enquiries to ensure customer needs are met
Challenge inefficient processes; making recommendations for improvements and attending cross functional workshops to discuss changes
We're looking for someone who has:
Experience of working in a customer facing role either over the telephone or face to face.
Excellent communication skills, both verbal and written, with the ability to communicate with customers and colleagues in a clear and easytounderstand way
Strong problem solving and analytical skills, with the ability to ensure all enquiries are dealt with effectively and confidently to a satisfactory resolution
The ability to handle pressure, sensitivity and conflict in a calm and confident manner, an empathetic and positive approach to all issues whilst managing customer expectations

Essential experience/requirements:

Previous experience within this position
Good ICT knowledge

To discuss this excellent opportunity further, please contact the Social Housing and Support team and ask for Katie Dugmore**(Senior Consultant for the Midlands)