Patient Access Coordinator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality.

This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Key Relationships

The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.

Responsibilities:

The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Act as the first point of call for all patient access queries to the Trust.

On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.

Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.

Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.

Ensure that patients are appropriately reminded of their appointments.

This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.

Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.

Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Ensure that each patient is treated as an individual and their individual needs are met (i

e:
appropriate support is in place for their appointment, such as interpreting support).

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998.

Post holders must not, without prior permission, disclose any information regarding patients or staff.

If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal.

Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Act as the first point of call for all patient access queries to the Trust.

On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.

Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.

Ensure that patients are appropriately reminded of their appointments.

This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.

Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.

Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Ensure that each patient is treated as an individual and their individual needs are met (i

e:
appropriate support is in place for their appointment, such as interpreting support).

Provide a welcoming and efficient reception service and to put patients at their ease.

Ensure that patients and visitors are well informed and that messages are communicated promptly.

Respond to enquiries in a courteous and efficient manner.

Ensure all patients' demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion.

Administer the clinic using the Trust patient management system as per the department protocols.

Ensure that all data is inputted accurately into the computeris