Assessment Co-ordinator - Telford, United Kingdom - NHS Shropshire, Telford and Wrekin Integrated Care Board

NHS Shropshire, Telford and Wrekin Integrated Care Board
NHS Shropshire, Telford and Wrekin Integrated Care Board
Verified Company
Telford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary The postholder will be accountable to the Associate Director Individual Commissioning and responsible to/line managed by the Business Support Lead.

The postholder will directly line manage the Administration Co-ordinators and indirectly line manage the IC/CHC Administrators. They will be responsible for ensuring an effective administration and assessment support process for all Individual Commissioning assessments.

The post holder will monitor assessment performance and compliance with all local, regional and national performance monitoring standards and ensure that assessments are arranged in a timely manner.


The postholder will be responsible for ensuring the use of appropriate electronic and manual systems to ensure the team accurately record information and maintain the patient management systems data integrity.

These systems will support the team in delivering a high-quality service to patients and users and in supplying accurate timely information in regard to delivering against activity, outcome and financial targets.

The postholder will ensure that an effective administration and business support function is maintained and that all tasks are undertaking in a timely manner.

Key Working Relationships Individual Commissioning management team Individual Commissioning team members Safeguarding teams Local Authority Service users and relatives Solicitors and other legal representatives Care providers from all sectors NHS STW colleagues Educational establishments Finance team Commissioning team (this list is not exhaustive) Job Responsibilities Communication & Relationships Skills To be responsive to clients, carers, care providers and other relevant individuals and organisations ensuring that queries are rapidly and appropriately addressed or diverted to the appropriate person.


To confirm care cases, including overseeing/managing the screening of cases for presentation at panel, checking all the documents and relevant papers are properly completed and signed by the referrer and to provide a summary for panel members and record panel discussions and decision.

To provide clear verbal and written feedback to the referrer, patient/family member and external provider regarding panel outcome.

To provide clear information/advice on the CHC process in response to enquiries from members of the public, health professionals and others.

To deal tactfully and sensitively with telephone enquiries received from members of the public and health professionals.


To provide clear information on the progress of cases in response to enquiries from families, referrers and other staff regarding continuing care cases; ensuring excellent liaison with relevant health and social care professional across clinical services and geographical boundaries as appropriate.

Instigate appropriate action to ensure that accurate messages are recorded, passed on and progress followed up if necessary. To communicate information, trends and issues, including briefings and reports.

Analytical & Judgement Skills To demonstrate good judgement to know when to refer matters and decisions to the management team and when to manage matters and decision on your own.

- ordinators.

To propose changes to own work, informing policy and making recommendations for more effective delivery.

To work with and lead the team to develop administrative and business support functions to ensure that it adapts to change and the needs of the service.

Financial & Physical Resources To contribute to the financial balance of the service.

Under instruction of an appropriate clinician, to request quote and broker enquiries for packages of care ensuring that they are processed in accordance with process and policy.

To support the procurement, contracting and brokerage process by providing performance monitoring data.

Human Resources/Staff Management To line manage the Administration Co-ordinators and IC/CHC Administrators - this will include allocation of workload, deployment of staff, sickness absence management, reviews, appraisals, staff development and support and supervision of the administrative team on a daily basis.

To ensure that the work load is appropriately distributed within the team and organise the workload to ensure that there is no delay in the support processes.

To conduct regular staff appraisals and implement processes to ensure staff have appropriate development to support their roles and also to develop them effectively for the future.

When requested, to participate in the recruitment of new team members and organise departmental inductions for new staff. To performance manage team members ensuring high standards of service are delivered at all times. To monitor performance and delivery of assigned targets.

To provide training, advice and support on own area of responsibility taking a lead role in the development of the administrative staff.

To matrix manage other team members as requested by the Business Support Lead when required. To moni
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