Customer Operations Executive - Sunderland Enterprise Park, United Kingdom - Pentland Brands UK Limited

Pentland Brands UK Limited

Verified Company

Sunderland Enterprise Park, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Customer Operations Executive role is responsible for placing and managing customer orders for their designated accounts.

This role will focus on creating a seamless customer journey to place customer orders and support delivery of these in line withcustomer expectations.

This role will engage directly with customers to convert customer orders, resolve queries, and provide regular updates on order progress.

This role will work collaboratively with other supply chain functions, commercial and credit teams to support the deliveryof Pentland's business objectives.

The role you'll play as Customer Operations Executive:

Order placement, tracking and delivery against customer orderbooks with a focus on our customers across the DACH region
Organising, tracking and satisfying in season order requests
Ensuring the timely conversion of orders once stock is available for delivery to customers
Communicating order progress to internal stakeholders and customers
Process cancellations, credits, debits, returns of nonfaulty goods, VAS and Distribution Centre requirements
Export documentation and compliance for global logistics where required
Order management and administration of business processes related to orders for goods or services
Provide regular updates on sales and order book information, a record of customer returns, debits and credits and general and order processing activity
Identify potential problems and solutions required to manage Customer on Time In Full
Produce regular data analysis on order books and supply chain performance using internal and external data sources
Ability to interrogate and source information from SAP
Manage and reconcile customer orderbooks in line with customer requirements

What you will bring as Customer Operations Executive:

Fluent written and verbal communication in both German & English is essential
Solution orientated
Proficient in Microsoft Office with strong Excel skills
Reporting and analytical skills to interpret and work with large data sets
Experience in a customer focused role
Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
Stock management and orderbook management skills
Strong communication skills to ensure regular and timely updates to key stakeholders
Experience within the consumer goods industry desirable
SAP experience desirable but not essential

What you'll get in return

SMART Working
Competitive remuneration package
Brand and retail perks
Financial perks
Travel perks
Time out perks
Wellbeing commitment
SMART Working is our approach to hybrid working at Pentland Brands. It's about working smarter, not harder and ensuring that we come into the office with a clear sense of purpose and a desire to connect and collaborate. We have introduced "core officedays" of Tuesday, Wednesday and Thursday and we're asking everyone to be in our modern offices on those days. As long as you're working your contracted hours, we don't mind when you start and finish, but we want you to work when you're feeling productive andaccomplishing the most.

Who we are:

Pioneering Brands that Make Life Better

We are Pentland Brands, a global business touching the lives of millions through some of the world's most-loved active and footwear brands.

We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, SeaVees, KangaROOS and Red or Dead. We'rethe UK licensee for Kickers and have a joint venture with Lacoste footwear.

We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people.

Of pioneering brands that make life better. Brands that create an emotional connectionwith our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.

We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career.

We want you to come to work every day excited about what we can achieve when we have a clearand single-minded focus on being consumer-centric and relentlessly focused on improving our performance.

Always guided by our principles, we not only do a great job, but we also do it in the right way; success is a team game; with clarity and courage; better as standard; in good conscience.

We believe every individual has the power to shape the Pentland ofthe future, by making sure that every day we're better than the day before.

Join our team of passionate, exceptional individuals, and do the best work of your life.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.