Technical Account Manager - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Overview

As a Technical Account Manager for Agency Trading you will be responsible for the implementation, on-going support and growth of a variety of client's busy critical trading systems playing a key role in the support of these systems.

This involves technicaltroubleshooting, performance and network analysis and working directly with the end users on functional requirements such as risk and pricing.

It requires a strong set of IT skills in conjunction with a keen interest in financial markets working closely withour Engineers and Product managers and alongside traders and technical staff using the services we provide.

The role is mission critical and provides excellent exposure to fast paced, high-tech environments spanning trading solutions across many product types and exchanges.

As a technical Account Manager your role will include:

Working closely with IT staff at customer sites to diagnose and resolve technical configuration issues.
Working directly with clients to implement key functionality
Setting up a solution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading.
Fault finding of complex trading systems ensuring clients are up and running in the market. Liaising with our engineering team on faults that require code changes.
Acting as the interface between the end users at the customer site and our Engineering team, collecting, analyzing and prioritizing issue reports and feature suggestions.
Responsibilities as the Customer Services Account Manager, ultimately ensuring customer satisfaction and continuous good communication.
Pay frequent visits to London based customers (visiting trading floors and technical staff) and occasional visits to customers in other European countries to better understand their business, demonstrate new functionality and better diagnose system faults.
Assist customers in achieving desired business results using our products.
Optimize customer usage of the products via trainings, tunings and consultancy.
Liaising with our sales team on new deliveries and delivering these new trading systems.
Implement adaptations or enhancements to the products to fulfil customer needs, such as development of trading strategies, custom pricing models, integration with 3rd party systems etc.

Responsibilities

Understand and analyze the clients need from a technical and functional point of view
Train users on our products (IT Team)
Ensure technical expertise on a given client portfolio
Promote new features, new products, latest updates to your client portfolio along with Sales Account Managers
Build a strong and positive relationship with our clients
Establish, measure, control and enforce best practices
Onsite or offsite consultancy upon request

Your profile

Great passion for technology, basic Java, SQL, Unix, XML skillset
Excellent command in English
Approachable and ambitious
Excellent people interaction and Client Communication
Dedication to customers satisfaction

We welcome those hungry tech minds to our continuous journey of great technology within financial markets. Prove us you are passionate, analytical, open and we will nurture you and give you autonomy to grow. We are a rapidly growing company, so expect aninternational and diversified career path.