Customer Service Advisor - Belfast, United Kingdom - SSE

SSE
SSE
Verified Company
Belfast, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Base Location:
Belfast (Hybrid working pattern - currently 2 days per week in the office)


Salary:
£24,500 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.


Working Pattern:
Permanent | Full Time | Flexible First


What is the Role?


At SSE Airtricity our customers and our employees are our priority and we're currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team.

Our contact centre is open from 08:30 - 18:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there's no weekend work at all


Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role.

When in the office, you'll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

Working in one of our Customer Service teams, in this role you will:

  • Answer general enquiry calls from our customers who will have a diverse range of questions and needs
  • Follow communication procedures, guidelines and policies
  • Meet personal / customer service team targets and contact centre KPI's
  • Be the voice of SSE Airtricity and an ambassador for our brand
  • Work on multiple systems at once in a fast paced environment to deliver quality results

What do I need?
To be considered for this role, we would love you to have:

  • A passion for excellent customer service
  • Analytical and reconciliation skills
  • Effective communication skills, including written and verbal
  • The ability to work towards set targets in a regulated enviroment
  • A confident, resilient and articulate nature
  • The ability to navigate multiple systems simultaneously

About our Business


SSE is a multinational energy company listed on the FTSE 100, with a vision "
to be a leading energy company in a net zero world".

We're investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.


Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers.

We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading.

Energy Customer Solutions is made up of 2 external brands; we operate under the brands
SSE Airtricity (Ireland) & SSE Energy Solutions (GB).


SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.

Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.


We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis.


Help us power change.

What's in it for you?


An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.


Next Steps


Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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