Customer Service Advisor - Newcastle upon Tyne, United Kingdom - OBS Recruitment

OBS Recruitment

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for Customer Service Advisors/Call Handlers in Newcastle for a major contact centre.

Location -
NE12 8BU

Salary:
£21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus

Working Hours: 37.5 hours per week

Shift Pattern:
Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts

Holidays: 29 days' annual leave including bank holidays, increasing to 31 days after 1 years' service

Job Role - When a customer's alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the system and operates 24/7/365 from our Newcastle Centre of Excellence.

Experience in providing excellent customer service.

Excellent communication skills with problem solving attitude.

Ability to show patience and consideration towards customers via telephone.

Customer oriented, genuinely passionate about customers' security and safety.

Ability to multitask effectively whilst keeping a high level of service quality.

Proactive and able to follow strict protocols accurately.

Accurate data capture and typing skills.

Good IT and Microsoft Office skills.

A selfless team player.

For more information please call us , Option 1

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£23,000.00 per year

Application question(s):