Directorate Administration Officer - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

Tom O´Connor

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Tom O´Connor

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Join our team as a Directorate Administration Officer


Are you an organised and proactive person looking to make a meaningful difference in a busy and diverse workplace? Our directorate comprises colleagues working in Finance, Fraud, Commercial and Estates (FCE) colleagues, and this role will provide a wide range of administrative support to colleagues across all our teams.

Examples of what you'll do

Support our Commercial team with production and publishing of contracts and reports

Support managers with recruitment and induction

Order goods and services, raise invoices, collate Key Performance data

Maintain our intranet pages

Source and promote volunteering days for FCE colleagues

And lots of general administrative activities, from car hire booking to diary management and more

If you've got strong communication skills, and enjoy collaborating and problem solving, then we'd like to hear from you.


A key member of the Finance, Commercial and Estates directorate's Business and Improvement Team, working closely with colleagues from across the directorate to carry out a wide range of admin and support functions.


This may include:

- securing quotes, raising requisitions and ordering goods and services in line with standing financial instructions

  • Supporting managers with recruitment and induction; delivering local induction to new starters
  • Producing regular and ad hoc reports
  • Collating timely KPI information and performance dashboards
  • Teams and intranet champion, ensuring information is up to date and accurate
  • Researching and promoting volunteering opportunities
  • Engaging with NHSBSA networks (e.g. wellbeing) to promote wellbeing activities across the directorate
  • Supporting achievement or maintenance of quality standards and accreditations
  • Undertaking contract production and redactions
  • Organising hire cars, travel and accommodation
  • Diary management support
Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more.

Our services are used by NHS organisations, contractors and the public:
we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation.

That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic.

We care about our people, our purpose, and your progress.


We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected.

Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.


In this role, you are accountable for:

  • Ordering of goods and services in full compliance with NHSBSA standing financial instructions and financial procedures, including raising
requisitions and POs, chasing payment approvals, securing and reviewing quotes as required

  • Coordinating the recruitment of new staff across the Directorate using NHS Jobs (and/or TRAC), from entering vacancies through to
  • Producing regular and ad hoc reports from key systems including NHSBSA's e-procurement system as required by the Commercial team.
Collating information for other Commercial monthly and quarterly reports, and Board report pipeline management.

  • Supporting Commercial colleagues with individual procurements; maintaining the Contract Register for Commercial Services
  • Collating accurate and timely KPI information and performance dashboards for internal and external customers
  • Supporting the Directorate Business Manager in researching, sourcing and booking training courses, events and other CPD opportunities for
directorate colleagues

  • Acting as a Teams and Hub (intranet) champion for the Directorate, ensuring information and content is up to date and accurate, with regular
news articles researched and published

  • Taking a lead in researching and promoting volunteering opportunities and charitable work for Directorate colleagues; maintaining accurate
records of volunteering completed

  • Being a member of the NHSBSA Wellbeing Network, and coordinating and promoting wellbeing activities across the Directorate
  • Supporting our teams with work to achieve or maintain quality standards and accreditations; coordinating award entries
  • General administrative and clerical tasks including
may include commercially confidential and/or personal information

  • Cheque stationery ordering and daily payments cheques printing for Financial Operations team
  • Processing full financial administration in respect of prepayment certificate refunds, inc

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