Contact Centre Agent - Birkenhead, United Kingdom - Jacobs Enforcement

Jacobs Enforcement

Verified Company

Birkenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you tired of working in an environment where no matter how hard you work it never gets noticed?

Are you looking for a role that will challenge you and offer you a stable environment with genuine career prospects?

Are you confident, reliable and eager to succeed?
As a Jacobs Collections Agent you will be joining a competitive, lively, fun & target driven team.

We have no doubt we can offer a refreshing change of pace and environment from many other Contact Centre environments you may have experienced previously.

Your role will be to speak to members of the public over the phone from a mixture of both inbound and outbound calls in order to effectively negotiate with them to pay their debt either by taking payment in full or by setting a suitable arrangement.

At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in.

As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed.

With real progression opportunities available for those individuals that are willing to strive for it, this is an opportunity not to be missed, succession roles achieve OTE of £60,000+

About Us

Jacobs have been established since 1959 and are now the largest independently owned enforcement agency in the country working extensively with over 190 Local Authorities throughout England and Wales and are the primary contractor in Wales for HMCTS.

Our successful Collections Team is expanding and we're looking people who are confident and resilient, and who have a hardworking, proactive and motivated work ethic.

Are you our next Top Collector, our next Specialist or our next Manager?

Essential Skills

Excellent communication skills
Assertive and confident
Willingness to succeed
Ability to work well under pressure
Ability to handle and diffuse challenging situations

Desirable Experience

Experience of working in a Call Centre or sales role
Experience of working to targets
Experience of negotiating finances

Salary & Benefits
- £20,100 basic salary

Monthly performancerelated bonuses, uncapped bonus potential OTE £27,000+
37 hours per week 4 shifts on a weekly rotation
08:00 16:30 or 09:00 17:30 or 10:30 19:00 or 11:30 20:00
1 in 2 weekend shifts paid as overtime either a Sat morning, a Sat afternoon or a Sun morning
Average Bonus/Overtime payments paid whilst on annual leave (up to 20 days pa)
A generous holiday allowance never work a bank holiday again
Pension
Eye Care Vouchers
Extra 4 days off over Christmas

Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.

Our Culture
Everything we do is shaped by our

Core Values:
Fairness, Advancement, Collaboration and Excellence.

These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees.

Job Types:
Full-time, Permanent

Salary:
£20,100.00-£27,000.00 per year

Benefits: