Customer Service - Liverpool, United Kingdom - The Granite Group

The Granite Group

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Agent

Salary:
£22,050 to £25,625 OTE* including £2,000 performance related bonus per annum, once established within your role.

Job Type:
Full Time

Working hours:

Full Time; You will be working Monday to Friday, 37.5 hours a week between 8:00am and 19:30pm on a three-week rolling rota and 1 in 3 Saturdays between the hours of 9.00am and 17.30pm.

As a company, we really value your work life balance so all rota's will be given 3 weeks in advance to enable you to plan ahead.

Bank Holiday working may be required.

Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.

What you will be doing:

Have multiple conversations with different customers on webchat without compromising the quality of the chats
Making changes to customers insurance policies
Provide accurate information to customers about their insurance policy
Dealing with customer queries over direct debit payments
Identifying and assessing customer needs to achieve satisfaction and a one call resolution
Ensure all customer records are updated accurately
Ensure that all FCA compliance procedures are adhered to at all times
Investigate and resolve customer complaints

What we're looking for:

A Positive "can do" attitude
Excellent verbal and written communication skills
Great listening skills
High level of accuracy and attention to detail
Good problem solver
Ability to work in a fast paced environment
Ability to multitask and manage time effectively
Be able to demonstrate patience and empathy
Excellent customer service skills, incorporating a confident and pleasant telephone manner
Previous Customer Service Experience

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry.

As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK.

We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are.

We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career.

So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

Additional Buy & Sell Holidays
Company Sick Pay Scheme
Company Paid Maternity & Paternity Leave
Generous Company Pension Scheme
Perk Box Online & High Street vouchers and discounts
Fresh fruit Deliveries twice a week* £250 Refer a friend bonus.
Cycle to work scheme.
Free eye test vouchers and a contribution towards the frames
Free selfdevelopment & qualifications via Magpie Learning
A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
Regular Employment Engagement including ongoing competitions with fantastic prizes.
Charity fundraising events*At Select locations

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.