Repairs Scheduler - London, United Kingdom - Purdy Contracts Ltd

Purdy Contracts Ltd
Purdy Contracts Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purdy Contracts Limited, part of Kinovo Plc, have opportunities for a Repairs Scheduler to join their team located at their Hackney Office, E5 8QP.


This role will support your Contract Manager and Supervisors where you will be the administration lead for your designated contract.

You will be responsible for scheduling works for teams of tradespeople working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector.


Duties include:

  • Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.
  • To be the single point of contact for anything administration related.
  • To provide the second point of contact support for all queries from customers, clients and residents via the Customer Service Team.
  • Provide excellent customer service skills to our customers, clients and residents ensuring that you are at all times clear, concise, polite and helpful.

You will:

  • Have previous experience in a busy call/contact centre or a front line customer service administration role.
  • Experience of inputting to, and using, CRM or inhouse database systems.
  • Experience in scheduling works for multiple engineers/work force.
  • Excellent IT skills and a confident telephone manner.
  • Ability to communicate verbally and in writing to people at all levels, internal and external to the organisation.

Package & Benefits:

  • Annual Appraisals and Pay Reviews
  • Bonus Scheme
  • 24 days holiday + bank holidays
  • Buy & Sell Holiday Scheme (Max. 4 days)
  • Share Incentive Plan
  • Cycle to Work Green Bike Scheme
  • CPD and sponsorship through professional qualifications
  • Opportunities to participate in social value commitments helping communities in which we work to enrich lives, offer genuine employment opportunities, raise standards of living.

Wellbeing:

  • Mental Health First Aiders around the Group
  • Partnered with HSBC for Financial Well Being seminars
  • Partnered with Step-Change National Debt Charity Advice and Support
  • EAP (Employee Assistance Programme) 24 hour Confidential Helpline
We advertise all our vacancies internally before going to the external market.


Job Types:
Full-time, Permanent


Salary:
From £25,000.00 per year


Benefits:


  • Company car
  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Onsite parking
  • Paid volunteer time
  • Profit sharing

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person


Reference ID:
PHS001
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