Product Supply Manager - Ashford, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Ashford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Supply Chain Service Manager - Hybrid working

Ashford - Kent

££Competitive, Excellent career development, discounted products and services and much more**As global food service leaders, we can offer you job security and career progression together with the satisfaction of achieving a driving role with plenty of perks, a generous salary and other financial rewards.

The purpose of the role is to drive end to end service improvements within our wide customer base, working and coordinating cross functionally with planning teams, sales colleagues, customers and relevant operational colleagues to understand the key issues,recommend robust resolutions and deliver improvement plans.

You will be required to travel to our Ashford office a minimum of 2 days per week

The Role

Proactively analyse data to understand key service issue trends across the relevant business sector.
Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions
Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships.

Build strong communication links with the external customer and work with the sales managers to developjoint business plans where appropriate.