Security Officer - Basingstoke, United Kingdom - Mitie

Mitie

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous selfdevelopment.

Main Duties

Working in a Shopping Centre environment your role will include:

Delivering great Customer Service to members of the Public, retailers, Client and Contractors.
Assisting retailers with enquiries, supporting them where needed with Loss Prevention.
Attending Fire Alarm activations, investigating the root cause and take necessary action to protect both public and assets.
Assisting
at 1st aid incidents.
Carry out Patrols throughout the Centre, Car parks and back of house.

Operations

To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
Comply with legal obligations and safety requirements of the role.
Follow instructions and procedures appropriately without unnecessarily challenging authority.
Work in a systematic, methodology and orderly way.

Training Provided

Security and Health & Safety

Look out for, and to immediately report, Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.

What we are looking for