Head Veterinary Surgeon - Waltham Forest, United Kingdom - Consult

Consult
Consult
Verified Company
Waltham Forest, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is an exciting opportunity for a high calibre and driven Veterinary Surgeon to work for a leading pet health organisation, striving to provide exceptional patient care and the best connected experience.


As a key member of a surgery's management team, this role is responsible for consistently driving exceptional customer service and clinical care whilst promoting pet wellbeing, delivering preventive services and treating sick and injured pets.


This role spearheads continuous improvement of the service capability of the surgery and the upskilling of colleagues in order to become a centre of clinical excellence.

In doing so, this role is key to driving turnover and profitability.


As the surgery's senior clinician, this role is responsible for all aspects of clinical governance and for helping to steer the overall direction and unify the clinical culture of the business.


Responsibilities:


  • Work in partnership with the other members of the surgery's management team
  • Recruit and induct new Veterinary Surgeons, ensuring they have the necessary support and have a clear understanding of the companies expectations, based on the practice procedures manual.
  • Manage all Veterinary Surgeons (including Locums)
  • Ensure new graduates are adequately progressing the Vet graduate scheme and being supported by their mentors
  • Foster a learning culture, agreeing CPD requirements for all Veterinary Surgeons, monitoring the effectiveness and sharing knowledge
  • Approve Veterinary Surgeons work rotas, holiday requests, sickness absence
  • Monitor clinical performance of all Veterinary Surgeons; and provide the appropriate development and coaching to drive their continuous improvement
  • Conduct performance management and annual appraisals for all Veterinary Surgeons.
  • Conduct consultations, investigations and surgical procedures, practising outstanding first opinion medicine and surgery, with a focus on preventive and diagnostic driven healthcare.
  • Adhere to and reinforce compliance to Practice Procedures Manual, Standard Operating Procedures and Standard Forms.
  • Conduct clinical audits to develop the Vet team and to improve the surgery performance. Maintain a reflective noblame culture of clinical audit.
  • Investigate and resolve clinical adverse incidents and customer complaints using these as an opportunity to reflect and improve processes, standards and protocols. Influence and lead the team to change embedded ways of working to improve outcomes.

About You:


  • An accomplished allrounder who can develop and coach clinicians to achieve their full potential, whilst demonstrating empathy to create an engaging, supportive and fun working environment.
  • A firstclass GP Vet. With a firm understanding of the importance of a "diagnosticfirst" approach, rather than symptomatic therapy.
  • Experience of audit and leading clinical change from audit processes, complaints and unexpected significant events.
  • Confidence in engaging with customers and their pets and understands the benefit of augmenting the ownerpet bond.
  • A highly engaging and memorable individual who can quickly establish credibility and respect to build strong relationships.
  • Sound commercial acumen.
  • Strong in surgery and/or imaging
- £4K relocation costs or golden hello

  • Recognition scheme
  • Salary sacrifice company car
  • Income protection
  • 3% company pension contribution
  • PG-Cert fully funded
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