Insurance Claim Handler - Newport, United Kingdom - Acorn Recruitment Limited
Description
This job is for an Insurance Claim Handler, where you will be joining an sstablished client in Newport.You will be part of a team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers.
As a Claims Handler you will be expected to:- Effectively manage all elements of an insurance claim ensuring timely progression
- Field incoming and make outbound calls to progress claim status
- Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files
- Manage suppliers to facilitate claim progression
- Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements
- Update policyholders both verbally and in writing of the status of key claim milestones
- Update as required insurer clients either verbally or in writing
- Perform various backoffice administration tasks as required
Core skills and experience:
- Customer service experience in either a phonebased environment or face to face
- Strong organisational skills and attention to detail
- Strong understanding of Microsoft Office, specifically Excel
Desirable skills and experience:
- Experience in the home claims insurance market or financial sector
- Experience in producing and reporting on internal team performance (MI)
- Experience in complaint management and resolution in an FCA regulated industry
Salary:
£22k per annum
Job type:
Full-time, permanent (40 hours per week)
Hours: 8:30am - 4:30pm, Monday to Friday
More details are available during the interview process or in person.
Acorn by Synergie acts as an employment agency for permanent recruitment.
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