Income Officer - Leicester, United Kingdom - PA Housing

PA Housing
PA Housing
Verified Company
Leicester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that.

If you care about making a difference and want to support our local communities, you are in the right place.


What are we looking for?


Due to our growing Income team, we have the opportunity for a new Income Officer to join us on a permanent basis.


This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.


We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.


Some of the key tasks and responsibilities include:

  • Taking accountability for income collection and debt reduction targets for a patch or arrears band across various tenure types and income streams including rent and service charges
  • Provide an efficient and effective customer service in relation to income collection
  • To provide the highest level of customer care and encourage tenancy sustainment
  • Make suggestions to improve performance, value for money and efficiency
  • Assist in the training and induction of colleagues within the Income Team
  • Have a clear understanding of the status of all rent accounts in the management area and work with the Income Team Manager to create a systematic debt reduction plan
  • Support the wider team in tasks outside of normal duties in response to operational needs
  • Advising tenants on welfare benefits entitlement and making tenants aware of support services available
  • To support the Income Team Manager in the delivery of service reviews and change projects

To be successful in this role, we'd be looking for the following

  • Practical experience of using Landlord and Tenant legislation and best practice
  • Experience of working effectively in a target driven operational environment
  • Experience in a customer facing role
  • Solid experience within a customer service environment working for a Housing Association or other public service organisation, in a capacity which involved face to face interaction with customers, resolving difficult issues
  • Good knowledge of housing law and court processes such as precourt protocol
  • A sound knowledge of Landlord and Tenant legislation and best practice

Please refer to the attached job

description to find out more
**AGENCIES: We know where you are if we need your support so please do not contact us.
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