Customer Service Representative - Newcastle upon Tyne, United Kingdom - 2020 Recruitment

2020 Recruitment

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an excellent new position for our engineering client in Newcastle Upon Tyne for a Customer Service Representative. This is initially a 12 month fully office based contract with a view to becoming permanent thereafter.

Role Description:

Role Responsibilities:

Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally.
Taking card payments via telephone.
Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
Providing other support within the Sales Administration team as required to ensure customer expectations are met.

To qualify for this position you must have:

A strong telephone manner
Good communication skills
Attention to detail
Be calm, respectful and professional in sometimes challenging situations
A positive and cando attitude to the team

Essential Experience / Skills:

Computer literate
Ability to complete set admin tasks
Reliable/Flexible to change
Able to organize and prioritize workload in a busy office
Provide full admin support to your team members

Preferred Experience/Skills:

Excellent communication skills
Previous SAP experience
Good knowledge of general administration work

Benefits:

Rate:
£11.24 per hour PAYE

37.5 hours per week (excl. breaks) Monday - Friday

Job Types:
Full-time, Temp to perm

Salary:
£11.24 per hour

Expected hours: 37.5 per week

Schedule: