Accommodation Consultant - Derby, United Kingdom - BCD Meetings & Events

BCD Meetings & Events

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BCD Meetings & Events:
Accommodation Sourcing Consultant

About us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behaviour for our customers.

As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business and ourselves.

Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

In the UK we have a team of around 360 located across four BCD offices or remote based.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

About the role:

We are looking for an
Accommodation Sourcing Consultant to join our dynamic team.

In this role, you will act as the primary customer contact for our incoming group accommodation/ housing requests and this role is to work on an array of clients in a variety of industry sectors.

Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements? Sound like you? Read on

As an Accommodation Sourcing Consultant, you will:

Source accomodation reservations in line with clients requirements, offering a quality service that consistently exceeds client's expectations.
To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
Continually develop excellent venue knowledge through building positive relationships with key supplier contacts, attending familiarisation visits, destination workshops and webinars.

You're good at:

Excellent communication skills along with a calm, positive and collaborative approach.
MS Office skills including Excel, you will also have experience of entering and extracting data from databases.
Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure with an ability and willingness, along with the ability to adapt to change.
Proven Customer Service Experience.

You might also have: