Revenues Officer - Cheltenham, United Kingdom - Cheltenham Borough Council

Cheltenham Borough Council

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Come and work for an award winning organisation
We are an ambitious and forward thinking council.

We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected.

We aim to provide a stimulating and rewarding working environment which encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional and friendly team.

We have an exciting opportunity for someone to join our successful Revenues and Benefits Team as a Revenues officer.

About the role

Updating council tax records accurately and issuing bills
Negotiating payment plans
Responding to customer enquiries by phone, letter and face to face
Issuing letters and contacting customers for payment
This will include responding to enquiries from the general public

Please note this is a hybrid-working role with some working days in the Cheltenham office.

To be successful you will need

A minimum of 5 qualifications equivalent to NVQ level 2, GCSE at Grade C/4 or above, these must include Maths and English
Excellent customer service skills
Excellent communication skills
To be flexible, resilient and capable of working to deadlines
Good IT skills
Ideally to have experience of working in council tax and/or business rates, or working in a credit control/accounts receivable environment

For more information about this role please see the Job Description and Person Specification.
Interviews will take place on Friday 24th March 2023

What can we do for you

An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
A generous holiday entitlement of 25 days rising to 30 days after five years. Parttime employees receive a pro rata entitlement of 25 days.
A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
A comprehensive programme of learning and development.
Two days paid time off for volunteering.
Enhanced maternity and paternity schemes.
An employee counselling service.
Free eye tests (for some posts) and contribution towards the cost of glasses.
A cycle to work scheme.
Low cost town centre parking for some jobs, depending on work location.
A commitment to employee wellbeing.

Applications
**WE ARE AN EQUAL OPPORTUNITY EMPLOYER