Helpdesk Coordinator - York, United Kingdom - University of York

University of York
University of York
Verified Company
York, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Helpdesk Coordinator


Reporting to:
Special Projects Manager


Place of Work:
The University of York Student Centre


Contract Type:
Full time, permanent


Hours of Work:35 hours per week, Monday

  • Friday

Salary:
£24,685- £27,144 per annum (dependant on experience)


Responsible for:
Student Union Helpdesk Assistants (x5)


Closing date:
Sunday 16th June 2024 at 11:59pm.

Interviews to be held on Thursday 27th June 2024.


Here at The University of York Students Union, we have an exciting job opportunity for someone to join our Activities team as the Helpdesk Coordinator.


About the role:


The University of York Students Union is looking to recruit an enthusiastic individual to lead a small team of student staff and shape Student Union Helpdesk (a front-line support desk for students).

This is an office based-role, where your administration skills and confidence in using a computer will be paramount to ensuring the smooth running of the department.

The role involves the coordination of key processes on behalf of the activities team, including facilitating the multi-faceted transport programme.

Your primary responsibility is to lead the Helpdesk and support students accessing the service.


This will be done through:

  • Developing relationships with a variety of people across the organisation and beyond. Liaising with these people on a regular basis.
  • Enthusiastically welcoming customers and interacting through a variety of methods, answering questions and signposting as necessary.
  • Overseeing the maintenance of accurate records.
  • Monitoring the progress of the Helpdesk systems and processes, ensuring they run smoothly, highlighting areas for improvement and working with the Special Projects Manager to implement updates.
  • Providing regular support and guidance to the Helpdesk team in your role as their line manager.
  • Taking on various administration responsibilities, including a number of processes involving spreadsheets.
  • Facilitating the transport bookings programme for the Unions student groups
  • Overseeing the distribution of the Activities Access Grants


At the Students Union we aim to support all career development and this role would be a great opportunity for someone looking to take the next step in their career.

You will work closely with your manager to develop your skills and knowledge to assist you in your career journey.


Working at the Students Union:


At The University of York Students Union we know that maintaining a great work life balance also improves our team's wellbeing, productivity and happiness, this is why we offer flexible working arrangements to suit personal needs and requirements.

We have both a flexi-time work scheme and remote working policy available to staff as standard and welcome applicants to discuss their flexible requirements at the interview.


  • A full time working week is 35 hours
  • You receive 38 days holiday (including bank holidays and 4 paid closed Christmas days)
  • We offer flexible & hybrid working options and team members can utilise flexitime
  • You get extensive access to discounts and benefits
  • We support you with volunteering opportunities
  • You have access to the cycle to work schemes, tech schemes and reduced campus gym membership
  • We offer a pension scheme through Aegon and have introduced an salary sacrifice pension option to help your money go that little bit further
  • We have a wide variety of people focused and family friendly policies designed to help ensure you feel supported and able to be your best you in work as well as out of work.
  • Working for the Students Union you have the chance to shape the student experience for the better


As a Disability Confident Employer, we are proud to offer an interview to applicants who meet the minimum criteria for the advertised position.


If you are invited to interview with us we will share our interview questions in advance so you can prepare your responses.

We're more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as prepared as possible.

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