Quality Assurance and Appeals Officer - Romford, United Kingdom - London Borough of Havering

London Borough of Havering

Verified Company

Romford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Job Description
Grade 5 £30,699- £33,819 Pro Rata (Part Time 18 hours per week)**This is a key role within Benefit Services.

You will provide assurance that Housing Benefit & Council Tax Support claims and transactions within the system are accurate, correct and not fraudulent.

You will prepare, submit and present appeal cases to the independent Appeals Tribunal Service.

You will also be required to prepare and review Discretionary Housing Payments.

The majority of the role can be undertaken remotely in the UK.

Detailed knowledge of Housing Benefit Legislation & Council Tax Support rules is essential.

Experience of using the Capita One Revenues and Benefits benefit processing computer system or similar

A methodical approach and pay attention to detail.

A commitment to quality customer service and possess good communication skills, both written and oral

The ability to organise their own caseload.

The ability to prioritise and work as part of a team

A flexible approach to the workload

***
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit.

By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

- Find out _
- why you should work for Havering Council _
- ._