Client Engagement Manager - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Job Description

  • Lead the development and delivery of innovative proposals, combining domain expertise, change and production capability, and automation services
  • Think and act critically to ensure relevance of services to meet changing client and industry needs
  • Elicit client feedback and chair governance forums, ensuring that any issues or opportunities are swiftly dealt with
  • Manage and grow the portfolio of services delivered to the client by developing executing customer account and coverage plans
  • Closely work with eClerx's offshore teams across Ops/Tech to resolve client issues, escalations and rapid response to requests.
Actively involved in delivery governance

  • Understand the client's short
- and long-term strategy goals. Build a plan to integrate eClerx services and the client goals.

  • Manage project proposals, timelines and deliverable for engagements from proposal through implementation in conjunction with the services team
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