Customer Service Administrator - Brighton, United Kingdom - Student Castle

Student Castle

Verified Company

Brighton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Title :
Customer Service Administrator (Part Time)
20 hours / week

Monday to Friday

Hours/Shifts:
Between :00 on rota basis / Could vary at times depending on cover and summer period

Direct Report:
Assistant Scheme Manager

Main duties will include:

Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
Distributing post and managing student parcel pickup system
Frontofhouse and reception duties
Preparing written correspondence as requested by other members of the management team
Receiving student payments
Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
Credit control
Reconciling staff expenses
Daily cash and card banking reconciliation
Petty cash reconciliation
Updating booking system with payments received or further charges
Invoice reconciliation and payment request
Ordering new office, cleaning and maintenance supplies
Preparing arrival packs for new residents
Publishing and distributing signage for notice boards around scheme
Checking returned licence acceptances ensuring all relevant documents have been received
Perform room viewings for potential new residents
Assisting the Assistant Scheme Manager with administrative tasks as required
Work with the marketing team to actively promote and explore new marketing avenues
Organising social events on site, monitoring social media and updating our social media streams

Other Duties

Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
Perform and document regular inspections of residents flats
Monitoring social media and updating our social media streams
Receiving student payments
Preparing written correspondence as requested by other members of management team
Publishing and distributing signage for notice boards around scheme
Work with the marketing team to actively promote and explore new marketing avenues

You should have
Ø Strong customer service skills

Ø Excellent communicator

Ø Strong organisational skills

Ø Experience with MS word/computer skills

Ø Proactive approach

Job Type:
Part-time

Salary:
£11.12 per hour

Expected hours:
No more than 20 per week

Benefits: