Ward Administrator - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for an autonomous, proactive and organised Band 3 Ward Administrator to work on Duke Elder Ward at Tooting Broadway.

The post holder will take a lead role in the provision of a high quality range of administrative duties which includes, reception, booking post-op appointments, requesting/collating patient's files for pre-assessments, operations and any other administrative tasks in line with the role.

You will be required to work flexibly to ensure that objectives and deadlines are met.

To provide an effective and professional meet and greet service to Moorfields patients attending Duke Elder ward.

Collect relevant administrative details required for patients admissions and enter this information into PAS,

To ensure all patients are met, greeted, attended, booked and managed on the appropriate IT systems.

To ensure telephone enquiries to the ward are answered and dealt with promptly and efficiently.

Work closely with nurses, doctors and Elective Care Administration team to ensure that patients receive appropriate service.

Ensure that all the pre-assessment and postoperative appointments are booked appropriately and patients are aware of their dates.

Work as part of the Elective Care Administration team and cross cover other roles on rotational basis or as service needs require.

Provide training and support to other ward administrators across the division as required.

We are also a postgraduate teaching centre and a national centre for ophthalmic research involving, with the UCL Institute of Ophthalmology, the largest ophthalmic research programme in the world.

In addition, we manage three commercial divisions: Moorfields Private, Moorfields Pharmaceuticals and Moorfields Eye Hospital Dubai.

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions, which require treatments not available anywhere else in the UK.

We treat people at our main hospital in London's City Road and at several other locations in and around the capital such as the site based at St George's Hospital, Tooting Broadway.

This enables us to provide expert treatment closer to patients' homes.

The post holder will be a member of the Elective Care Administration team reporting to the Elective Care Manager.

You will be required to work closely with:

Elective Care Administration Team
Consultant surgeons and their teams
Lead nurses
Preassessment staff
Theatres
Medical secretaries
Clinical coding department
IT department
Medical Records
Other ward administrators across the division/trust
Any other external agencies
Other operational management colleagues

Clinic Management and bookings

Electronic admission of patients in a timely manner. To admit and discharge patients on the system
To track the medical notes appropriately and ensure they are stored securely.
To ensure accurate collection and input of patient details on PAS / OpenEyes
To ensure National and Trust performance targets are met with regards to all inpatient services.
To ensure systems are in place to deal with short notice admissions and the smooth flow of patients, maximising availability.
To ensure that every patient has a preassessment and postoperative appointment. Be responsible for booking preassessment and postoperative appointments.
Ensure that pre op and preassessment notes are collated and prepared at least two weeks in advance matching capacity to available resources through liaison with nursing and clinical staff, including extra sessions as required.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the post operative appointments are booked appropriately.
Dates should always be offered within the patient's 18 week breach date. Where this is not possible escalate appropriately.
Where a patient requires transport or an interpreter ensure that arrangements are made for these to be booked.

Communication and working relationships

Exchange information with patients and staff on the admission, transfer and discharge of patients both verbally and in written format

Communicate with patients over the telephone including dealing with anxious patients and patients with cultural or language differences.

The post holder will provide and receive routine information to inform work colleagues, staff from other departments and external contacts.

Information will frequently be of a sensitive nature and confidentiality must be ensured at all times.

Any telephone and face-to-face enquiries will be dealt with efficiently and with understanding and action taken as appropriate.

Able to communicate well with patients and their relatives, as well as a wide range of multi-professional staff, internal and external to the Trust.

A versatile approach is essential, along with the ability to cope with a number of different tasks simultaneously.

Provide on the job training a