Refunds Officer - Coventry, United Kingdom - Macildowie Recruitment and Retention

Macildowie Recruitment and Retention

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Refunds Officer / £12-£14 per hour / Hybrid (4 days from home per week) / Temporary (min. 3 months) / Full-Time
Are you looking for a unique and exciting opportunity where you can work 4 days at home and 1 day in a Coventry-based Office?

Do you have
Customer Service and/or Administrative skillsyou are looking to put to good use?

Macildowie are exclusively partnered with this established organisation who are looking to add 2 new full-time members to their Refunds team of 3, where you will be responsible for arranging and organising the Refund process (with training to be provided).This opportunity has the potential for the contract to be extended, or for you to become
Permanent if you are a success in the role.

You will get the chance to gain experience in a key industry which can open up many opportunities for you in the future.

Responsibilities

Monitor the ticketing system where customer enquiries/refund requests are shown
Pick up the enquiry and import into Microsoft Excel; which is used to track the progress of refunds and where customer details can be found
Organise data in folders to ensure the process is smooth and all relevant data is kept for yourself and your team
Investigate to find the original payment source (e.g. bank)
Look for and identify key information in the banking systems
See if the customer is eligible for refund by reading through the refund policies

Requirements:

-
Administration or Customer Service experience is a huge advantage:

Experience in Treasury, international banking or IBANS will give you an advantage
Great attention to detail and resilience
At least basic Microsoft Excel skills
A conscientious individual and tenacious approach to work
Must be confident to tell your team/line manager if you are unsure on anything
Ability and/or experience to interpret policies

Note:
This role is open to switched-on and motivated Graduates
Please put your
home postcode on your CV when applying.

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