First Response Team Agent - Dundee, United Kingdom - Thorntons Law

Thorntons Law

Verified Company

Dundee, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

First Response Team Agent

Full-time - Dundee
Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can relax and be yourself. Be inspired by your talented work colleagues. Where you'll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a rewarding career looks like at Thorntons.

What to expect

Thorntons has one of the leading Personal Injury teams in Scotland and we work tirelessly on behalf of clients who have sustained personal injuries ranging from whiplash to highly complex traumatic injuries.

Our team are widely recognised as experts in their field with a number of industry leaders and Accredited Specialists among their ranks.

Our First Response Team sits at the heart of the team and takes initial enquiries from clients across Scotland.

All our agents are all fully trained to assess each case and we are now looking for another First Response Agent to join the team.

In this role, you will:

Take full statements from clients over the telephone
Capture all information from the call accurately in our case management system.
Explain the legal process to clients.
Support the Paralegals and Solicitors by obtaining additional information where required
Proactively monitor the progress of new enquiries.
We will provide full training in this role to ensure that you develop expertise in the personal injury process.

What we're looking for

Professional, empathetic and approachable
An excellent telephone manner
Previous customer service or sales experience
An understanding of the personal injury process would be an advantage but is not essential as full training will be given.
Committed to client service
Confident dealing with clients over the phone
Keen to learn
Good Teamworker
Relationship builder
Flexibility & Adaptability
A caring and compassionate approach

Doing What's Right
A great working environment is the first thing you'll notice. One where you'll be inspired and supported by your colleagues. Where we'll help you achieve what you want from your career. Where you can have both flexibility and connection with our supportive culture. Where you are valued. Where your voice is heard and you can make a difference through our employee network groups.

As your employer
Our benefits package goes well beyond competitive remuneration and we recognise and reward the hard work and effort you put in - learn more at rewarding you

For your Health and Wellbeing
Our Healthcare Cash Plan covers things like dental, optical, physiotherapy, chiropody, therapy and health screening needs.

Our mental health first aiders and access to a 24-hour counselling line provide support for your mental and emotional wellbeing.

Embracing Diversity and Inclusion

We strongly believe in a diverse and inclusive working environment: one that does not tolerate any form of discrimination at any level.

We value a truly diverse workforce:
we are all equally different

We celebrate our individuality:
from gender, sexual orientation, ethnicity, faith to life experience, we know our differences make us stronger, together.

For our Community

We're proud to be part of the communities we serve across Scotland, that's why we actively engage with charities that support them.

From our annual Charity Wills campaign to regular fundraising and volunteering opportunities, our colleagues give back to communities with skills and advocacy as well as funds.

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Closing date: 16 April 2023_

Benefits: