Receptionist / Administrative Assistant - Torbay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust
Torbay and South Devon NHS Foundation Trust
Verified Company
Torbay, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a Receptionist / Administration Assistant to join the Cardiology Department at Torbay Hospital. The postholder will be responsible for greeting and booking patients in for their appointments.


The role will require you to be a good communicator and work both independently and as part of the team.


Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties.


To support the Cardiololgy Department in carrying out the booking of appointments ensuring Referral to Treatment (RTT) data quality is kept up-to-date and amended accordingly.

To undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrative duties.


The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.


As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.


We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.


You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.

To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards

To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive


To provide high quality administrative support to the Cardiology Department, working effectively in a team, providing cross cover for colleagues during absence.

Ensuring patients and staff members are treated with courtesy, dignity and respect at all times

Please refer to the attached Job Description & Person Specification for further details.
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