Administrative Officer - London, United Kingdom - HM Courts and Tribunals Service

HM Courts and Tribunals Service

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £27,000

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Administrative Officer
AO
Contract type:
Fixed term
Length of employment:
For a period of up to 12 months
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
16Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at RCJ LONDON, WC2A 2LLAbout the job

Job summary:

Please refer to Job Description
Job description:

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.

You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS.

You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

Civil Court of Appeal:

Administrative Officers in this role are assigned to the general administrative duties to progress cases through the court system and to provide support to the Line Manager, Lawyers and Judiciary.

Seal orders, uploading records to the inhouse computer system and distribute to parties.
Prepare papers and bundles for court hearings.
Deal with standard letters, correspondence, and telephone enquiries.
To deliver helpful, prompt, polite and 'right first time' service to our internal, external customers, Lawyers and Judiciary.

In Court Support:

Administrative Officers in this role are required to provide direct In-Court support for the King's Bench and Administrative Court Hearings held within the RCJ.

Also, to interact with the Judiciary, staff, professional user's and our general customers, to provide excellent customer service.

To assist directly with all In-Court Hearings, fully remote or Hybrid type cases.
To process any and all Orders as a result of those Hearings at the end of each day.
To update the case management system accurately and other data systems within the organisation.
To monitor relevant inboxes and reply in a timely manner.

Required Skills and Experience:

Friendly and approachable manner with excellent customer service skills.
Ability to multitask, whilst working in a fastpaced environment.
Good written and verbal communication skills.
Excellent organisational skills.
The ability to make informed decisions using all relevant information and knowledge.

For a full outline of tasks please see the Job Description attached.

Further details:

Applicants selected for appointment will be required to successfully complete pre-employment checks (vetting) to CTC Level.

Fixed term appointments (FTA) on promotion:

Loans/Detached Duty:

HM Courts & Tribunals Service

Directorate:
Royal Courts of Justice Group

Job Title:
Administrative Officer

Number of Vacancies: 16

Locations:
Royal Courts of Justice, Strand, London, WC2A 2LL

Pay Span or equivalent grade:
AO

Duration: 12 months Fixed Term Contract

Salary:
London (within M25): £27,000
These positions are available for external applicants as well as existing civil servants on level transfer or promotion.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For existing civil servants, where an employee accepts an FTC on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area. Secondments and loans will be considered on an individual basis.

Background:

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS).

Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service.

Key Purpose:

We have two main roles available, which you will be asked your preference of if invited to interview.

Administrative Officers are