Resales Administrator - Croydon, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client, a national Housing Association, seek an experienced administrator in their Customer Journey Team Support based inCroydon.

This role is part of the wider Customer Experience team which serves to ensure the customer receives the best service ateach touch point of their journey of moving into their new home with us.

In this key role, you'll support the Resales teams to respond to initial queries in a clear, professional way and ensure that the customer database is updated with accurate data.

You'llprovide general support to the team including, reporting, diary management and minute taking.

Some of the other key duties include:
Ensuring all completed customer files are fully auditable and HE compliant

Completing & uploading all Core Log data onto web portal for all completed plots for HE

Provide team support by setting up new entrants and embedding them as part of the team

Providing team support for staircase and resale enquiries

Maintaining inboxes for Resales & Staircasing

Regular update and summary report of weekly/ monthly enquiries

Data management of tracker

Manage reports and systems for CRM database

We are looking for someone with proven experience within a customer focused environment and excellent IT skills.

You'll come to us with experience of data management systems and a high level of accuracy to create documents, reports and files at short deadlines.

Ideally you'll have some experience of the conveyancing process and Shared Ownership but this is not essential.

Immediate start

Ongoing temp booking

£15.05 per hour PAYE

Hybrid working (WFH + 1 day Croydon / 1 day London Bridge)