Service Support Coordinator - Newbury, United Kingdom - Adecco UK

Adecco UK

Verified Company

Newbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adecco are delighted to be supporting our successful client based in Newbury who are recruiting a Service Support Coordinator.

The role is offering a salary up to £26,500 plus excellent benefits including 25 days holiday allowance plus bank holidays, private healthcare and pension scheme.

Duties include:

Provide support to the Customer Service Engineering team with regards to management of fault calls, material and spares requirements.
Ensure that reports are followed up and spares are replenished.
Carry out first fix online wherever possible and escalate to engineers if required.
Receive service calls direct from the customers and provide basic first line technical support prior to logging the service call.
Ensure that these calls are attended to within the given SLA time and follow ups are dealt with efficiently.
Regularly review works in progress and report to the Coordinator with updates.
Process invoices for completed works and contracts.
Provide customer specific and performance reports
Regularly report on activity, both internally, and to customer.
Provide immediate feedback and options to resolve any major issue that arise.
Strong administration, organisational and system skills are required
Excellent customer service and communication skills
Computer and database skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lucinda Woodley