Client Services Administrator A75 - Haringey, United Kingdom - JOHNSONS THE CLEANERS

JOHNSONS THE CLEANERS

Verified Company

Haringey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Client Services Administrator

Hours Monday to Friday - 8:30am to 5:30pm (Tottenham/Seven Sisters N15 postcode)

Summary of Role

We are looking to recruit a superstar with an amazing personality to join the team at Jeeves of Belgravia, Londons Finest Dry Cleaners.

Duties

Support the branch managers across our 6 branches with all queries regarding production process, payments and complaints.
Answering queries clients or potential clients may have about our services.
Managing client accounts, booking new deliveries and managing all financial aspects of the client accounts.
Maintaining client records by updating account information
Resolving product or service issues by understanding the client's complaint; determining the cause of the problem and solving the issue whilst managing the clients expectations at all times.
Performing high quality garment inspection to ensure clients are well informed.
Ensuring high levels of client satisfaction through excellent client service.
Must be proficient with technology or have the ability to learn on the job.
Provide administrative support to the Client Services Manager & Excellence Centre Manager.
Ensure meticulous database management, ensuring all client/third party details are up to date and correct in line with GDPR.
Provide assistance to the Area Manager where needed, including financial reporting, note taking and meeting support.
Any other duties as required by your line management team

About you