Meter Support Advisor - Belfast, United Kingdom - Vickerstock Ltd
Description
Meter Support Advisor
We are working on behalf of a leading employer to recruit for a Meter Support Advisor on a permanent basis.
Your new role as a Meter Support Advisor will include:
Provide clear, informative, and expert advice in relation to all aspect of the metered service with a confident and positive attitude
- Resolve problems to customer's satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action
- Acquire and accurately capture and update all necessary customer information
- Ensure that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures
- Manage calls relating to customer queries in a professional and efficient manner
What you'll need to succeed as a Meter Support Advisor
- Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.
- Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
- Relevant customer service experience with a proven track record
- Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills within the agreed service levels of the department
- Ability to work effectively using own initiative, good planning and organisation skills
- Must demonstrate strong verbal and written communication skills with a focus on attention to detail
- Ability to work under pressure and manage priorities
What we hope you will do next:
Contact Mary to discuss this in absolute confidence on , or send an updated CV via the link on the page
Work Location:
In person
Reference ID:
#INDGMC
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