Complaints Administrator - Halifax, United Kingdom - Jagland Empire LTD

Jagland Empire LTD

Verified Company

Halifax, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are looking for a complaints handler / litigation paralegal to join our team.

What does the role include?

Ensuring all complaints are logged accurately, acknowledged and a written response completed in accordance with contractual service level agreements.
Performing preliminary classification of complaints.
Escalating serious complaints in line with company procedures.
Managing their own workload to ensure that complaints are fully investigated and responded to within SLA.
Data gathering from other areas of the business in order to investigate all concerns raised in full.
Resolving escalated queries before they become a complaint.
Communicating effectively, both internally and externally, using appropriate methods of communication.
Proactively managing claimant feedback in the interest of the business and continuous improvement
Producing management information for internal customers.
Any other reasonable request that is not specified in this job description.

What are we looking for?
We are looking for a confident person who can deal with complaints effectively.

You will also need to have knowledge of the law regarding the motor industry and FCA regulations and be able to stay within it's guidelines.

It is important that you are professional and kind at all times to ensure our customers maintain an excellent level of customer service.

Job Types:
Full-time, Part-time

Part-time hours: 37.5 per week

Salary:
From £22,000.00 per year

Benefits: