Helpdesk Operative - Coventry, United Kingdom - Mitie

Mitie

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

To provide effective and efficient Administration for the Helpdesk Service to ensure advice, assistance and resources are made available to meet the contractual obligations.

You will be required to work 37 1⁄2 hours per week (Monday-Friday) (between the hours of 07:00-19:00) to meet core service hours, with flexibility to meet the needs of the business when required.

Main Duties

Tasks include, but are not limited to:

Visitor management, ensuring access to site within service level agreements
Use of Resource Scheduler & Concept IT systems
Be motivated to continually meet and exceed customer expectations and be able to deal with multiple tasks at once in a very dynamic environment
To actively work to ensure service failures and deductions are mitigated where possible
Advise Facilities Management of any compliments or complaints that arise, identifying the detail so they can be dealt with promptly and efficiently
Actively promote a safe working environment and adhere to the Health and Safety policies, procedures, and the law.
Adhere to data protection
Undertake tasks as determined by Facilities Management, including emerging requirements as the business evolves. This could include cover/support for Mitie personnel in other administrative areas
Multiskilled being able to train across departments to ensure that the support services team meet all deliverables

What we are looking for

Previous experience of working within a busy Helpdesk department
Desirable
Previous experience in the use of Resource Scheduler Concept
Desirable
Methodical with a flexible approach to work and working hours
Effective communication and organisational skills
Calm approach when dealing with problems
Working in a customer

- facing environment and to strict timelines

Ability to work in a team and alone
Good understanding of Health & Safety
Discrete and wellpresented, giving a positive image of Mitie's company values
Flexible, selfmotivated with a willingness to help. Proactive and versatile with a capacity to communicate effectively at all levels, coupled with good written and numerical skills

Salary for this role is £20'121