Customer Service Representative - Cardiff, United Kingdom - Yucca Recruitment Agency Ltd

Yucca Recruitment Agency Ltd
Yucca Recruitment Agency Ltd
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

JOB DESCRIPTION AND PERSON SPECIFICATION

Job Title:
Customer Service Representative


Hours per Week: 37

Location of Post:
County Hall


Job Purpose:


To understand, support and advise a wide range of customers making enquiries regarding all Council services through multiple channels of access.

You will be responsible for resolving a high level of calls at the initial point of contact.


Duties and Responsibilities

Job Specific Requirements

  • To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
  • To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.
  • To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
  • To work with current and emerging technology to enhance customer contact services.
  • To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

Person Specification

Education & Training
A sound working knowledge of using software within a MS Windows (or similar) environment.


Experience / Knowledge
Keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment.

Proven experience delivering customer focused information and advice services.


Skills and Abilities
Take time to listen to our customers' needs whilst seeking to understand their enquiry. Be polite, helpful and considerate ensuring correct information is relayed.

Listens patiently empathises with the customer's situation and conveys a genuine desire to help and support.

Ability to work as part of a team, demonstrating a willingness to assist others and a commitment to meeting Team, Directorate and Corporate objectives

Analyses what the customer truly wants/needs taking all relevant factors into account and arriving at logical conclusions.

Communicate clearly and concisely working within a culture that encourages open, honest, timely and effective communication


Makes best use of available technology & demonstrates an aptitude for learning to use new technologies to improve own performance.


Special Circumstances


The Contact Centre is open between the hours of 08.30am - 6pm and an appropriate shift pattern is in place.


Job Types:
Full-time, Temporary contract, Temp to perm

Contract length: 3 months


Salary:
£11.39 per hour


Benefits:


  • Company pension

Schedule:

  • Day shift

Ability to commute/relocate:

  • Cardiff, CF10 4UW: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

  • Windows: 1 year (preferred)
Reference ID: 815792
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