Customer Retention Advisor - Newcastle upon Tyne, United Kingdom - Foundever

Foundever
Foundever
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Foundever
At

Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At

Foundever we focus on you and, with your drive, look to

create your best moments.

The role
This is a telephone customer service-based role with

Foundever and includes a sales-based outcome.

Sales through service.

Your purpose will be to retain as many customers for

Virgin Media as possible through tailoring broadband, TV and mobile phone packages to meet the customers' lifestyle and needs. With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain.

Our commission structure is

fantastic and we have a number of employees that push themselves to understand the issues and managing the customer through the process.

Basic pay

£10.50 per hour plus bonus

Remember, the commission is very generous. Your reward will depend on your own drive to succeed. We will support you with this by giving all the tools you need but understanding your customer will drive your ultimate success. Our company values will help support your success, but you need to live them. If you're dedicated to

creativity, have

commitment and are determined to make a

connection, this will be easy for you.

If you

don't have experience, don't worry We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work over 7 days, so will need to be flexible.


Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience.

We hope you look back and feel that

Foundever was a highlight in your career.


We do operate in a call centre environment and work over 7 days


Our opening hours are:

  • Monday
  • Friday 08:00 21:00
  • Saturday and Sunday 08:00 18:00

(please note you must be available to work on rotation across these opening hours)

Benefits

Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Shuttle service from metro station
  • Wellness programme
  • Casual dress code
  • Commission pay

Skills/Knowledge/Abilities

Education

Experience Target
**Specialized Certifications
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