Senior Customer Experience Consultant - London, United Kingdom - Atos

Atos

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Publication Date:

Feb 20, 2023

Ref

No:
468717

Location:

London, GB, WC1V 6EA

The opportunity

Grow your career with a global leader in Digital Transformation Consulting as a Senior Customer Experience Consultant at Atos. We offer engaging opportunities, inspiring leadership and a flexible culture enabling you to flourish.

Individuality is our strength - for our people and our clients

In Atos we know the foundation of a high performing business is its people. We thrive on difference in an environment where our people can bring their authentic self to the workplace.

We believe in everyone having a voice and access to opportunities to grow and develop in the direction which best suits them.

We are a diverse range of 'real' people with deep expertise working together to innovate and create impressive solutions that delight our clients.

About Atos's Digital Transformation Consulting practice (DTC)

As a member of DTC, you will operate within a fast-paced Consulting environment, comprised of more than 850 diverse experts worldwide.

Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors.

We deliver results for our clients by exploiting digital opportunities, ethically. Year on year we have delivered multiple award-winning projects recognised by the UK Management Consultancies Association.

Our work is centred on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work and develop sustainably, in a safe and secure information space.

What we offer

With this role you will join the Digital Strategy, Insight & Experience practice within the DTC team.

This practice is responsible for leading our clients on a journey from insights to experience transformation and typically provides clients with the following services:
discovery, experience strategy & design, concept development, product management and experience measurement.

About the role

We are looking for an individual who brings the ability to engage with the business to gain a deep understanding of business, customer and organisational needs to co-design innovative solutions that deliver against key strategic objectives

Required skills and experience

5 years of experience in Customer Experience or Digital Transformation, understanding user needs and then developing solutions, products and services to meet these and link to broader outcomes

Familiar with Service Design, Design Thinking, Human Centred Design or similar techniques

Familiar with the end-to-end design lifecycle (discovery, experience strategy & design, concept development, product management and experience measurement)

Experience undertaking quantitative and qualitative research

Ability to build relationships with client partners and users

Strong workshop design, stakeholder meeting and facilitation skills

Desired skills and experience

Understanding or previous experience using Government Digital Service (GDS)

Previous experience completing Service Design

Previous experience undertaking user research

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be themselves at work.

Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Choose your future. Choose Atos.