Payments Specialists - Glasgow, United Kingdom - Verastar Limited

Verastar Limited

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Profile

To successfully allocate all debits and credits to customer accounts, ensure all Direct Debit processes are performed daily and to maintain SLA's on Dissatisfactions and Correspondence that comes into the department.

Responsibilities of the role

Support The business with all banking procedures as per the recommendations held in the Accounts Receivable team including all payment allocations.
Follow the daily and monthly Direct Debit tasks covering set ups, exceptions, and Direct Debit submissions.
Ensure all refunds to customers are processed in a timely manner.
Access and action all processes within the external portals provided to carry out 3rd party tasks.
Support the complaints & dissatisfactions advisors in line with our processes, working very closely with our customer resolution team.
Ensure all company & collections process, policy and procedures are always adhered to including regulatory aspects.
Create excellent working relationships across the Verastar colleague community.
Ensure own activity complies with all regulatory standards, GDPR and quality policies.
Develop an indepth knowledge of Verastar's systems, processes, products and services.

Success Measures

Assign all payments received to customers accounts on day of receipt.
Process all refunds and add to master log within 48 hours of receipt.
Process all Direct Debit requirements daily/weekly/monthly dependant on task.
Be flexible in prioritising workflow to ensure all banking processes do not go in backlog.
Identifying DD opportunities whilst completing specific administrative support.
Quality and accuracy of work to be 100%

Experience

Cash allocation/ reconciliation experience
Experience of working in Verastar's Collections Specialist role (desirable).
Strong communication skills written and verbal. Attention to detail crucial.
An advanced level of computer literacy.
A stable and reliable employment record.

Skills

Excellent written and verbal communications skills. Flexibility in communication styles to accommodate individual customers.
High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
The drive, curiosity and determination to resolve customer queries making it easy for our customers to deal with us.
A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
The ability to be flexible to the various work flows within the department.
A professional, friendly and helpful demeanour, with the desire to create great working relationships with both colleagues and customers.

Qualifications and other requirements

Knowledge of the Telecoms/energy sector preferable.
IT literate.
Strong mathematical skills.

Verastar Values

Our core values are at the heart of everything we do, and some of the ways they transform into our best practice customer behaviours can be seen below.

Innovative:
We find a better way

We actively seek feedback from our customers to understand how we can improve.
We seek new ways to communicate with our customers, in a way which suits them.
We are inquisitive about our customers' needs, enabling us to provide the best resolution for them.

Passionate:
We go the extra mile

We own our customer queries and keep going until we've found a resolution.
We get back to people when we way we will, and we always deliver on our promises.
We strive to continuously improve the service we deliver to our customers.

United:
We are one team