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Service Desk Team Lead - London, United Kingdom - Axiom Software Solutions

Axiom Software Solutions

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Description:

Job Summary

Essential

Responsibilities:

Manage day to day operations and setting team objectives
Coach and mentor onsite engineers so they have the knowledge to complete tasks
Plan and priorities teams workload in line with the SLA and business needs
Support out of ours project work, flexibility in workings evenings and weekend when required
Collaborate with other HCL Team Leader to share knowledge
Able to deal with escalation and find solutions while keeping all stakeholder informed
Motivate and support team to deliver a professional service
Provide inspired leadership for the organization.
Develop, implement and review operational policies and procedures.
Help promote a company culture that encourages top performance and high morale.
Build alliances and partnerships with other organizations.
Support worker communication with the management team
Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.
Working with the client and operations teams to identify and manage service improvements
Provide weekly reports on physical inventory counts as well as record weekly discrepancies
The position will assist in providing weekly reports, and other administrative tasks as needed.

Skills and Abilities

Experience in people management, operations, and leadership.
Understanding of general finance and budgeting
Ability to build consensus and relationships among managers, partners, and employees.
Knowledge of Windows and Macintosh OS platforms, (including portables)
Experience with imaging windows 10 OS in a large corporate environment
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

About Company

Technical Product Lead