Head of Payment Services - Bristol, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

About the role

As Head of Payments you will lead the transformation of our payments function and client experience, leveraging industry best practice to deliver a scalable and fit-for-purpose best-in-class solution.

You will be responsible for significant business transformationdelivery activities and will lead the change in their function.

What you'll be doing

Leads coach and motivate a mediumsized Service delivery function (4060FTE) to deliver outstanding client, business and colleague outcomes
Development and implementation of an appropriate strategy to deliver our transformation without degrading service levels
Contributes to the strategic direction and objectives of the wider Service function
Accountable for ensuring service delivery targets (SLAs, QA, Complaints, breaches etc) are met, delegates effectively and escalates issues where appropriate
Monitors and reports to the HOD on performance and trends and defines the "path to green" where performance is outside target
Driving an effective risk and control environment to ensure good client outcomes, in particular the effective design and operation of processes and controls and management of risks
Highly adept in creating innovative improvements for the HL payment processes, products and systems
Understands and complies with relevant regulation and legislation and keeps knowledge up to date
Promotes an inclusive and diverse culture where learning, development and colleague engagement is a priority; supports career progression and development opportunities in the function and the wider Service Teams to maximise colleague engagement and retention
Effectively leads, drives and communicates operational change initiatives in conjunction with other leaders in Service, translating complex messages into engaging stories
Leads and forms strategic relationships of key vendors, partners and other third parties ensuring that SLAs are met and delivery is effective
Works in collaboration with the Vendor Management team to gain efficiencies

About you

A resilient leader with significant operational experience within an FCA environment.
Regulatory compliance knowledge and broad knowledge of the asset management industry and external environment (regulatory, competitors, technology, economic and financial markets, etc.)
Understanding of open banking, multibank cash and management, CASS and PSR.
Significant leadership experience within operational or clientfacing environments
An engaging communicator, with experience of managing managers and mediumsized teams to drive positive outcomes for clients, colleagues, and the business
Proven experience of delivering transformational change
An effective and engaging communicator, able to present complex information in simple context, adapting your style to suit your audience
Analytical and solution focused mindset with the ability to use own experience to develop innovative solutions and resolve complex issues
With a collaborative style, accomplished at forging effective relationships with stakeholders at all levels

Interview process
The interview process will entail 2 stages, including a presentation and psychometric assessment.

Working Schedule
We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday.

For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.

Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos.

We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

Discretionary annual bonus & annual pay review
25* days holiday plus bank holidays and 1day additional Christmas closure time
Option to purchase an additional 5 days holiday per year
Flexible working options available, including hybrid working
Pension scheme up to 11% employer contribution
Sharesave scheme have a real stake in HL's future
Income Protection & Life insurance (4 x salary core level of cover)
Health care cash plans including optical, dental, and out patientcare
Gympass gym memberships and wellbeing apps available
Variety of travel to work schemes with free bike storage and shower facilities
An inhouse barista serving subsidised coffee and snacks
Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
LifeWorks Discounts on services, restaurants and retailers

- up to 30 days depending on role level & increasing with length of service