Support Worker - Tower Hamlets, United Kingdom - Look Ahead Housing and Care

Look Ahead Housing and Care
Look Ahead Housing and Care
Verified Company
Tower Hamlets, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job profile:


  • The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
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Job details:
Job details:

Job reference

  • REQ00487
  • Date posted
  • 05/07/202 Application closing date
  • 02/08/202 Location
  • Tower Hamlets
  • Salary
  • GBP £24,856.00 Per Annum
  • Package
  • 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression
  • Contractual hours
  • 40
  • Basis
  • Full time
  • Job category/type
  • Full Time, Permanent
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Support Worker:

Job description
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We're looking for T

hree kind, compassionate and resilient Support Workers to join our Mental Health service in Tower Hamlets. No personal care or experience is required, just the right values.

£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
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Want

to feel valued? You'll feel at home here.

  • Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, awardwinning Learning & Development and a culture that welcomes all. These aren't token gestures we've thought long and hard about how best to support our team.

After all, our people are doing something amazing:
helping to transform lives every day._

Teresa House and Hamlets Way provide supported accommodation for customers with mental health needs who require a high level of support.

Teresa House is a high support, fast stream mental health service, from which customers are expected to move on within two years.

Hamlets Way is a high support, slow stream mental health service with customer move on expected within four years. Each service is made up of 16 units and operates 24 hours a day. The role requires shift working including weekends and evenings, but there are no sleep ins required at the service.

  • Work is on a rota basis working shifts include early 8am4pm and late 2pm10pm. Weekend shifts are altered on the rota.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

_

We enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

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What you'll do:


  • Undertake keyworking responsibilities for a caseload assigned by the Team Leader/ Manager
  • Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
  • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
  • Develop and maintain links with all key agencies and service providers in the local community
  • Undertake medication support with customers in line with their support needs.
  • Work with local community mental health teams and other relevant professional bodies to related to customer support
  • To develop and produce creative customer activities to support in house customer engagement and enhance recovery
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
  • Adhere to Look Ahead's Policies and Procedures
  • Engage in learning and development activity to increase knowledge and skills
  • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

About you:


  • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  • Approachable and open behaviour
  • Prefers working as part of a group or team
  • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  • Has a practical and logical mind and is naturally well organised
  • Flexible
  • Open to feedback and self development
  • Thrives on change and enjoys dynamic diverse environments
  • Is confident with high levels of selfesteem
  • Is respectful, articulate and sensitive in style of communication
  • Is essentially customerfocused
  • Is motivated towards excellence and improvement of personal performance with a can do attitude
  • Ability to cope positively with challenging and diverse behaviours

What you'll bring:

**Essenti
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