Senior Receptionist - London, United Kingdom - Marlin

Marlin

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of London and Dublin. We are now looking for a Receptionist to join our Front of House team.

We're looking for our Receptionist to deliver consistent service excellence for our guests and drive service standards for their team.

This role offers compressed working hours, so you will be working 4 days per week and have 3 days off

Key Responsibilities:

Our receptionist will be a natural people person and will be able to create positive experiences for their guests

Their typical duties include:

Performs guest service duties engaging with the guests to assist them during their stay
Maintains consistent presence in the lobby and all hotel public areas
Leads by example, trains and motivates employees to build a strong and enthusiastic team
Handles all aspects of guest arrivals, checkin and departure, and maintains upkeep and appearance of hotel lobby and entrance
Makes reservations, when necessary, in accordance with hotels yield management practices
Maximises occupancy and ensures rate availability
Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services

What Do you Need?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Commitment to delivering a high level of customer service
Excellent personal presentation standards
Ability to work on your own and as part of a team
Autonomy to make logical decisions
Competent level of IT proficiency

The Company

Marlin is an owner-operated provider of serviced apartments, aparthotels and, most recently, hotels in the cities of London & Dublin.

We have over 1200 bedrooms in our portfolio & plan to grow in the future.

Here at Marlin, we take time in seeking out individuals to join our team.

We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others.

What's in it for you?

Compressed working hours
A cycle to work scheme
You will receive your birthday off each year in addition to our holiday entitlement
Charity Days (you will be able to partake on a paid day of charity work per year)
Our employee led social committee manages it's own budget to run events each month
We take your feedback seriously. If you have something that you'd like to share or suggest with our leadership team there is a dedicated service
Monthly wined down events on the first Friday of every month
An invite to two epic events per year
We'll support you and help you to develop in your career be it with coaching, mentoring, apprenticeships and more.