No further applications will be accepted for this offer, we have other related job offers that you can find below.

Warranty Administrator - Basingstoke, United Kingdom - Harwoods Group

Harwoods Group

Verified Company

Basingstoke, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

The role of the Warranty Administrator is to:

Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitoring daily, weekly and monthly warranty reports.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification
Essential

Proof of Right to Work in the UK.

Experience
Essential

Motor industry experience.

Skills & Knowledge
Essential

Smart appearance.
Competency in numeracy, literacy and IT.

Competencies
Harwoods has 5 key competencies which describe the behaviours expected of all employees.

For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service
Provides customer service which creates 'memorable experiences' through meeting and exceeding customer expectations.

Level:
Team Member

High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

Administer warranty policy in the best interests of the business, manufacturer and customer.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
Maintain relationships with specialist repairers and manufacturer representatives.

Hours:
Mon - Fri 8am - 6pm with potential flexibility

Job Types:
Full-time, Permanent

Salary:
£28,000.00-£30,000.00 per year

Benefits: