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Customer Service Advisor - Liverpool, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Liverpool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FTC until Jan HYBRID WORKING

Immediate start

About Our Client:

The position of a Customer Service Advisor is both challenging and diverse.

After completing an initial training program, those who are selected will have the responsibility of providing exceptional customer experiences in all interactions.

Your task will be to exceed and fulfill all customer needs while adhering to policies, procedures, and regulations.

Primary Responsibilities of the Customer Service Advisor:

Provide assistance in resolving customer issues effectively on the first attempt, aiming for a high success rate.
Identify and communicate potential concerns that could impact customers to the relevant departments, offering suggestions for improvement.
Regularly assess and rectify any inefficiencies within processes, procedures, and touch points that affect customers.
Collaborate within a team, ensuring both individual and collective tasks are accomplished within designated time lines.
Prioritise customers and their needs, emphasising quality, timeliness, and an exceptional customer experience, while valuing substantial customer relationships.
Maintain and manage customer accounts meticulously, ensuring accurate and uptodate records of outcomes and actions.
Demonstrate effective problemsolving skills and escalate concerns to your supervisor when necessary.
Take appropriate measures in handling complaints and rectifying errors promptly and satisfactorily.
Contribute actively to teamdriven continuous improvement initiatives with a customercentric approach.
Gather feedback and represent the customer's viewpoint, aiding other business segments in user acceptance and customer experience testing.
Fulfil daily, weekly, and monthly reporting requirements assigned by your supervisor.

The Successful Applicant:

Required Skills & Experience:

You exhibit excellent interpersonal and communication abilities.
You possess prior experience in a customerfacing role and demonstrate a strong commitment to prioritising the customer.
You maintain a positive and proactive attitude.
Your attention to detail is sharp.
Your organisational and methodical approach allows you to remain composed under pressure.
Your problemsolving skills are adept.
Your timemanagement skills are commendable, and you consistently adhere to tasks.
You uphold accountability for your actions and treat individuals with respect.
You can effectively collaborate with colleagues both within and outside of your department.

What's on Offer: