Contact Centre and Enterprise Voice - Chester, United Kingdom - Pontoon

Pontoon

Verified Company

Chester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, genderidentities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Role:
Contact Centre and Enterprise Voice Engineer

Location:
Chester OR Bromley

Duration:12 Months

Rate:
£600pwd

We have a brand-new and exciting position with our global banking and financial services company for a
SOLUTIONS ENGINEER.

You will be a solutions engineer who is responsible for designing and implementing solutions in the Avaya Contact Centre space and Cisco Unified Communications Manager platforms.

You will operate with a growth mindset, helping drive transformation and change,aligned with line of business goals.

You will drive innovation, eliminate non-permitted technology, and improve operational excellence by solutioning and delivering modern end user solutions that creates consistent reliable experiences for our associates.

Roles & Responsibilities:

Designing, implementing and turn over to production medium to large sized projects in the Avaya Contact Centre and Cisco Enterprise Voice space.
Based on architectural blueprints create high level and low level designs and test plans
Experience in configuring ACDs and designing call flows and skillsbased routing for large call centers.
Software/hardware platform upgrades and dealing with carriers around DDI presentation, call routing and dial plans

Experience and Skills Required:

You will have experience working as a solutions engineer in the Avaya Contact Centre and Cisco Enterprise Voice space with a focus on end user experience and innovation
Experience implementing line of business initiatives and projects, based on management objectives
Experience and knowledge in Data Network (LAN/WAN)
Data driven analytics and Splunk integration
Carrier SIP implementations and SBC management
Nice voice recording and integrations