Patient Coordinator - Loughton, United Kingdom - Tooth Club

Tooth Club
Tooth Club
Verified Company
Loughton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We at
Station Road Dental Practice are looking for a
Patient Coordinator to join our fantastic team.

This is an excellent opportunity to start a career, with the potential to learn new skills and with hope to develop into a long and successful career within our company.


  • Immediate start.
  • Full time.
  • 2 x Saturdays a month with a day off in the week.
  • Up to £11.50 an hour plus bonuses depending on experience.
  • Must have excellent communication skills & be able to work well under pressure.
  • Ideally have NHS dental experience who is SOE or R4 trained.
  • Must have attention to detail with administration duties and an Excellent work ethic.

Patient Coordinator role and responsibilities

  • Follow the company's new patient journey, ensuring a consistent experience for all new patients and leads.
  • Handle all leads according to the designated pathway, ensuring all information is captured and recorded as required.
  • Conduct Telephone Consultations/Callbacks with new patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting.
  • Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly.
  • Completing all trackers and paperwork as required from Telephone Consultations and from Dental Consultations, and ensuring designated follow up process is adhered too.
  • Follow up individual patient lists with the aim of converting patients and generating revenue.
  • Reporting to line managers and senior management in regard to performance against listed KPIs and targets.
  • Handle payments to the practice by card, finance and BACS transfer.
  • Keep records of financial transactions for patient treatment plans.
  • Work with the management team keeping up to date with new patient pathways and implementing updated patient journeys.
  • Make future appointments as required, including follow up calls reviewing treatment plans.

Your skills and experience

  • Ability to keep calm and professional in a fastpaced environment
  • Excellent communication skills, both written and oral
  • Confident in conversation to build relationships and overcome objections
  • Ability to perform in a servicefocused environment
  • Personable, highly motivated, friendly, flexible, reliable and organised
  • Fully computer literate and competent using CRM software

Job Types:
Full-time, Permanent


Salary:
Up to £11.50 per hour


Benefits:


  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Loughton: reliably commute or plan to relocate before starting work (preferred)

Experience:


  • Dental: 1 year (preferred)
  • Sales: 1 year (preferred)

Work Location:
One location


Reference ID:

TCO
More jobs from Tooth Club
See all jobs of Tooth Club