Manager's Assistant - Swansea, United Kingdom - Hengoed Care

Hengoed Care

Verified Company

Swansea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

As an organisation we believe that this role a front-line leadership role within a residential setting. This job role is part of a floor-based management responsibility, mainly on one floor for residents with cognitive impairment. The role includes all aspects of the day-to-day operations on the dementia floor, including recruiting and managing staff teams.

The Manager's Assistant must ensure that the quality of the services provided meets national care standards.(The Regulated Services, Service Providers and responsible Individuals (Wales) Regulations 2017).

The applicant must have knowledge and experience in working with residents to a level where training can be delivered to staff, meetings held with relatives and information provided to any person who asks about cognitive delay.

As a member of the senior team there is a responsibility for supporting the Management Team in the implementation of vision and values of the organisation.

The Manager's Assistant at all times will demonstrate the values and behaviours of the Company as evidenced in Hengoed Care's Vision and Values Tool.

Personal skills and qualities required to undertake this role include:

excellent interpersonal and communication skills and the ability to communicate with a range of people, using a variety of communication methods

- good written skills for writing reports/audits, together with or in the absence of the General Manager or Registered Manager.
- a passion for working with people and providing person-centred care
- leadership and management skills when organising staff
- the ability to prioritise your own and others workload
- the capacity to work under pressure and to take a problem-solving approach to work
- an understanding of accountability to ensure compliance with company policies and regulatory requirements.

The role will involve:

Ensuring that the components within the 4 key themes of Well-being, Care & Support, Environment and Leadership are evident in the workplace, to deliver safe, effective care.

Ensuring the delivery of personcentred care based on individual outcomes. Observe staff and ensure residents have the best care possible. This may include direct observation of staff and their interaction with residents who have a diagnosis of Alzheimer, dementia etc.
Recruitment, supervision of staff, identifying good practice and dealing promptly with areas where practice requires improvement.
Visible leadership role, promoting a positive image of the Company at all times.
Maintaining quality standards and ensuring health and safety compliance. This includes one's own compliance with all policies and procedures through elearning or face to face learning.
Liaising with and maintaining partnerships with other local community organisations, (DN, CPN, GP) ensuring all regulatory activity is delivered within policy and regulations e.g Safeguarding
Providing information, advice, and support to residents' families
Effective resolution of concerns and complaints and escalation, supporting care teams where required to undertake learning from incidents and concerns.
Where necessary the organisation of activities for residents, actively promoting their independence.
Organisation of resident, relative and staff meetings across all floors'

Specific roles and responsibilities

Staff Management & Leadership

Advise on staffing structure ensuring teams are supported, with induction, buddy workers and competency tools, soft signs training, NEWS training.
To act as a role model leading by example, educate, mentor, supervise and provide appraisal for all staff under line management. Ensure staff attend training sessions for their own personal development.
To identify areas of good practice in order to offer opportunities for shared learning and mentorship.
Supporting senior residential staff to deliver high standards of competent and professional care and practice. Attend handover of shifts.
Monitoring of the Person-Centred Software (PCS) system for good practice, manage poor documentation in a constructive manner. Undertake training of staff where required.
Undertake audits as requested/identified as part of role. Maintain accurate records.
Where necessary you may be asked to work "back to the floor", this could be in times of emergency or to supervise staff competencies.
The role may also include unannounced spot checks over 24hrs
Working with all staff policies including those under Employment Law.
Ensure that the needs of the residents are being met and reviews are being organised for all service users and their families on a regular basis.
At times every day, walk the floors, observe, and interact with staff, residents, and families.
You may be asked to give advice or attend the care home outside rostered hours. This will include an oncall system with senior managers in Hengoed Park