Sales Coordinator - Solihull, United Kingdom - Kate+Co
Description
Accountabilities of the National Residential Sales Support Coordinator:
- Ensure all customer orders are placed and managed in line with company standards and procedures.
- Act as the main point of contact for customers, including dealing with queries they may have.
- Ensure Direct Delivery services is used and rules and regulations are adhered to.
- Ensure all verbal orders and placed, with details being correct as per the customers' request.
- Meeting the highest level of Customer Service at all times.
- Ensure all targets set as a team and an individual are met at all times.
- Ensure that the Special Orders Policy is fully understood and adhered to.
- Ensure all processes and procedures are handled in line with polices and guidelines.
- Develop a clear and detailed understanding of all company products and services.
- Ensuring all checking, authorisation and verification procedures are adhered to and any deviation is reported to the line manager.
- Safeguarding the security of all customer details and ensure paperwork or systems prints aren't removed from the site.
- Experience in Processing Sales Orders.
- The ability to deliver a high level of customer service when dealing with complaint handling.
- To be a team player and have the ability to work collaboratively within a team.
- Strong customer commitment.
Job Types:
Full-time, Fixed term contract
Contract length: 12 months
Salary:
£22,000.00-£23,000.00 per year
Benefits:
- Onsite parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- SOLIHULL: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
MFA2001
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