Travel Claims Handler - Cardiff, United Kingdom - Rostella Limited

Rostella Limited

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Option for hybrid working - very flexible.

Hedgehog has been providing insurance for 4 years, and we are now looking to accelerate our business with support from new partners.

We are rapidly growing and have an exciting opportunity for a Claims Handler to join us and directly influence our customerexperience in Claims.

You will proactively manage an allocation of travel insurance claims from the initial report to closure.

While the office is based in Cardiff, the position offers the flexibility of hybrid working.

Your key responsibilities:

Assessing indemnity, liability and quantum on travel claims
Identification and referral of fraud indicators
Proactive case load management
Negotiating settlement of claims
Providing exceptional service to our customers
Be conversant with the business' compliance procedures and risks to ensure compliance with all regulatory and legislative requirements.
Actively seek and provide input that may lead to improved operational processes within the claims area
Support the Claims Team Leader with day to day departmental activity.
Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company's expectations

Your skillset and experience:

Experience working in a travel insurance claims environment (preferable but not essential)
Strong communicator with an ability to build relationships with customers, third parties and Hedgehog suppliers
Ability to interpret data to identify trends to inform action
Selfmotivated & able to work within a team framework

What can we do for you?

We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer

Salary £20,000 £26,000 (depending on experience)
Annual salary reviews
33 days annual leave (25 days + 8 bank holidays)
A great central Cardiff working location with opportunities for hybrid working
A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
Nest Pension scheme
We supply equipment, so that our employees can work comfortably from home and in the office
We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
Refer a friend scheme
Discounts on Central Cardiff NCP car parks
Group social events (optional)

The Company
Rostella is based in the heart of Cardiff and provides quality insurance services to insurance provider Hedgehog.

This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other insurance related functions.

We're a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it.

Our aim is to create and maintain an industry-leading customer experience.