IT Support Agent - London, United Kingdom - Air Publishing

Description

The role:

Air Publishing are looking for an IT support agent role to join the business.

We are looking for a driven individual who is able to communicate with confidence with our customers and individuals within our wider group business.

The role requires working ina team to resolve issues our customers may have.

What's on offer?

APL are providing a great opportunity to develop within this position, working with an experienced team will help you individual gain further knowledge and provide a better support experience for our customers.

Salary:

£26,000 - £30,000


Benefits:

Pension scheme, health plan, breakfast & lunch clubs, Career development opportunities across our growing teams, hybrid working, central London office, bonus scheme, additional incentives and social evenings.

The Job:

• Experience of customer service and ecommerce preferred but not essential.
• Recording events, issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
• Liaise with team to deliver top level customer experience

Document any system defects that have not already been reported.

• Provide support to the Operations Manager by taking ownership of shared mailboxes.

Producing daily/weekly/monthly reports for the Operations Manager.


Experience/qualifications and skills required:

• Ability to multitask.
• Excellent written and verbal skills.
• Proactive attitude when things go wrong.
• Ability to work under time and completion deadlines.
• Take responsibility for own actions and development.
• Receive feedback in a positive manner, actively build positive relationships.
• Willingness to take on additional tasks as and when required.
• Good analytical Skills.
• Numerate.